1. Scope
This Refund Policy applies only to premium services, subscriptions, or digital goods purchased directly through the ConnectSphere platform ("Premium Services").
2. General Policy
Due to the nature of digital goods and immediate access to Premium Services, all purchases are generally **non-refundable** once the service is activated or the digital good is delivered.
3. Exceptions (3-Day Guarantee)
We offer a limited 3-day refund period under the following conditions:
- **Technical Failure:** If a verifiable, major technical issue prevents you from using the core Premium Service features and we cannot resolve the issue within 48 hours of notification.
- **Accidental Purchase:** If you contact us within **72 hours** of the purchase and have not used the Premium Service features significantly (as determined by ConnectSphere).
Refund requests outside of this 72-hour window will not be considered.
4. How to Request a Refund
To request a refund under the 3-day guarantee:
- Contact our support team immediately via the form on our Support page.
- The subject line must contain the word **"REFUND"** and your **Order ID**.
- Clearly state the reason for the refund request.
We aim to process valid refunds within 7-10 business days. The refund will be applied to the original method of payment.
5. Prohibited Reasons for Refund
Refunds will **not** be granted for:
- Bans or account termination due to violation of the Community Guidelines.
- Change of mind after the 72-hour window.
- Inability to find a satisfactory conversation match.